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Matt Verlaque, COO at SaaS Academy, on Enhancing Team Performance Through Healthy Conflict and Feedback

This New Way

CHAPTER

Management and Leadership in Public Service Industries

The chapter explores the differences and similarities between management and leadership in fields like firefighting and tech businesses. It emphasizes the significance of training, coaching, effective feedback, and avoiding micromanagement in fostering successful teams. The discussion delves into the challenges of transitioning to a leadership role, building trust with more experienced team members, and developing comprehensive skills in team members in both high-stress operational settings and tech startups.

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