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How to Activate Customer Data and Drive Business Growth

The GTM Podcast

CHAPTER

Unified Communications Hub for Customer Comms

In 2020, early 2020, we were doing some customer discovery and thinking about building a new communications platform. We wanted to build one place where you can see all your customer cons, whether you talk to customer on LinkedIn, email, Slack, like everywhere, all in one place. And ultimately what we found was that people were leaving segment. There are a lot of active customers of segment churning that product in favor of snowflake and BigQuery,. Because the unified database for all teams, everyone wanted to use that new architecture.

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