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11min chapter
Engaging Gen Z - Crafting a New Era of Digital Banking
Banking Transformed with Jim Marous
The Importance of Understanding and Meeting the Needs of Gen Z Consumers
This chapter discusses how traditional financial institutions struggle to connect with Gen Z consumers and the importance of avoiding practices like nickel and diming that can turn them away. It also emphasizes the need for banks to invest in technology, innovation, and adapt to changing customer trends.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode