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How Can I Be Helpful to You Right Now?
When anyone's coming to you with a challenge or a complaint, what's the question you should ask them? I know you're really hurting. What does that do for the person who's hurting when they hear that? It helps them to reflect on, oh, wait, what do I need? Right? Am I just going to download all of this stuff and then I'm not going to feel any different at the end? Or is there something else that I want right now? And maybe downloading it will make them feel different, just make them feel seen and understood and heard - but let them tell you.