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Conversational Surveys - What Are the Metrics?
In traditional surveys one of the metrics people look at is completion rate. Do you have equivalent ways of looking at the quality of your responses? So in a conversational survey that we still kind of follow a salmon structured way or like structured way to deliver questions. This kind of quantitative number would able to help the chatbot designer to really understand how their conversational agent performs, he says. And also in the future we see the potential of a system that was able to use those numbers as a feedback on the real time and optimize the conversational strategy for different kinds of questions.