Defining a Proximetric That Is Sensitive but Doesn't Incentivize Bad Behavior

Support team's goal is to have supporter grass answered quickly with high quality results. How do you actually think about this? I think this is hart and defining a proxymetric that is sensible, but doesn't incentivize bad behavior is difficult. And not only is it difficult, i think it calls to question a lot of debate for you about how do you define anything but proxymetrics?...