How Stories Happen with Jay Acunzo cover image

“Great stories are ownable” | Ron Tite, keynote speaker and agency exec

How Stories Happen with Jay Acunzo

00:00

Social Media Magic at the Westin Grand

This chapter recounts a personal experience at the Westin Grand hotel in Vancouver, focusing on how a simple tweet about the stay led to exceptional customer service. Through a humorous story about a missing shampoo, the speaker illustrates the importance of personalized attention and the potential of social media in enhancing guest relationships.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app