6min chapter

How Stories Happen cover image

“Great stories are ownable” | Ron Tite, keynote speaker and agency exec

How Stories Happen

CHAPTER

Social Media Magic at the Westin Grand

This chapter recounts a personal experience at the Westin Grand hotel in Vancouver, focusing on how a simple tweet about the stay led to exceptional customer service. Through a humorous story about a missing shampoo, the speaker illustrates the importance of personalized attention and the potential of social media in enhancing guest relationships.

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