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291: Our 2023 CX Predictions
The CX Cast
One in 10 CX Teams Will Be Stronger Than Ever
One in five CX teams is going to disappear, but one in 10 is going to be stronger than ever. There are essentially two variables, really, when you boil it all down that go into this prediction. Can you or can you not prove the ROI of everything you're doing? The other variable here is providing a great customer experience core to your brand or not.
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