Intro

In today’s episode, we’re exploring a foundational yet often overlooked element of continuous improvement: psychological safety. It's the belief that team members can speak up—about mistakes, concerns, and ideas—without fear of punishment. And it’s not just a “nice-to-have”—it’s a must-have for any organization striving to learn and grow.

Drawing insights from The Mistakes That Make Us and the powerful principles of the Shingo Model, we’ll unpack how leading organizations like Toyota create cultures where mistakes become opportunities—not for blame, but for learning and improvement.

To learn more, please visit https://shinog.org/articles and https://www.markgraban.com/shingo2025/.