Using HEAT Metrics to Bring Purpose to Platforms | Simone Casciaroli
Dev Interrupted
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Treating Platforms as Products
The chapter explores the trend of treating platforms as products and highlights the importance of understanding the needs and pain points of internal customers. It discusses the shift from focusing on output goals to achieving outcomes, and introduces the CHEAT framework for measuring customer-centric metrics. The chapter also discusses the challenges and benefits of improving efficiency in platform teams and implementing metrics in a company.
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