21min chapter

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#194 - Building Loved Products: The Tech Product Marketing Fundamentals - Martina Lauchengco

Tech Lead Journal

CHAPTER

Understanding Customer Behavior for Effective Product Marketing

This chapter emphasizes the importance of observing customer behavior in natural settings rather than relying solely on surveys. It discusses how intuitive product design, rooted in real user experiences, can alleviate user overwhelm and enhance engagement. The chapter also highlights the role of storytelling and authenticity in marketing, advocating for a balance between technical knowledge and genuine connections with customers.

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