The Digital Marketing Podcast cover image

ChatGPT Agent and the Future of Digital Marketing

The Digital Marketing Podcast

00:00

The Pitfalls of AI in Customer Service

This chapter discusses a frustrating encounter with a bank's AI customer service, emphasizing the inadequacies of automated systems in complex interactions. The speaker argues for the necessity of human representatives to maintain customer satisfaction and protect brand reputation.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app