Where is my financial aid? What is college really going to cost me? These are the kinds of questions lots of students are asking this academic year, and it’s all because of a government screw-up. The disastrous rollout of the new Free Application for Federal Student Aid, known as FAFSA, has created uncertainty about students’ financial-aid packages — and many of the most vulnerable are having the hardest time.

Guest: Eric Hoover, senior writer for The Chronicle of Higher Education

Related Reading:

• The FAFSA Isn’t Fixed for Everyone
• Stuck in Limbo: How the FAFSA crisis has stranded higher ed’s most vulnerable applicant

For more, visit chronicle.com/collegematters.