Bob Moesta, President At The Re-Wired Group
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
This episode features a deep dive on jobs to be done, through a conversation between our co-founder Des Trainer and Bob Moesta. The concept has been applied to physical products for a few decades now, but it's still relatively new to the software industry. We're actually one of the few SaaS companies we know who have used it - Intercom just published a book on Jobs to be Done.
Transcript
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