I think my high school mentality, I don't know if you felt the same way, is you believe too much that your identity then. And so you can make a choice if you're not really a people person or like I'm not the kind of person that would go and talk to everyone at a party or whatever. The person that you're afraid to go talk to is the same person who would probably like someone to come talk to them. You have to be empathetic. You actually have to care about your customers.

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