The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 554: The Builders and Sellers Playbook: Proven Models that Help GTM and Product-led Teams Scale with CircleCI CEO Jim Rose

The Official SaaStr Podcast: SaaS | Founders | Investors

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The Relationship Between Platform and Customer

A lot of sellers, especially who like to think of themselves as hunters, see this as a farming exercise. But that's the relationship with the customer, and that's ultimately the business model. Customer value and usage actually directly equates to company value and revenue. And so you always want to keep that relationship, in that conversation, open amongst between both the platform as well as the customer.

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