Amazon now feels more like a racket than an open shopping platform; you can't find posts from your friends on Facebook because it's clogged with unsolicited advertising; and Uber no longer seems like a cool, efficient taxi service, it's morphed instead into a global machine for turning gig workers into the new underclass – it's all part of a process Cory Doctorow has dubbed "enshittification". In this feature interview, the Canadian sci-fi author, journalist and digital rights activist explains why the digital world seems so exploitative and tawdry. But he has optimism for how things might be improved in the future.