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300: Simon Sinek | How to Play the Infinite Game

The Jordan Harbinger Show

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The Cost of Rigid Business Practices

This chapter examines the negative impact of inflexible business rules on customer service, illustrated through a personal airline experience. It highlights the importance of empowering employees and fostering human connections to enhance customer satisfaction and loyalty. Additionally, the discussion contrasts finite and infinite organizational thinking, advocating for ethical practices and long-term success over short-term gains.

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