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Masterly Inactivity Versus Micromanaging
Cautionary Tales with Tim Harford
Discover Exceptionally Common Sensitivity
Discover high listeners' credit card was declined at a business dinner. When they tried to get help, they couldn't reach any one in customers service because it was after the credit card company's hours. They later learned that all this worry could have been avoided if they were a discover card holder. Discover customer service representatives are available at any time of day or night, 24 seven.
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