CX expert Bill Price on creating frictionless customer experiences
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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What's a Bad Example?
In this book, we really spent some time digging up and profiling organizations that did not do it right. One company prided itself on providing what we call preempt meaning alerts. The automated system was tied into an earlier version of the supply chain delivery system.
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