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From journey mapping to journey management / Jochem van der Veer / Episode #167

Service Design Show

CHAPTER

The Journey Management Index - What's Next?

The journey is the level at which teams coordinate to achieve a common goal. Service designers can help organizations understand where they are and how they can improve. "We're using sort of your definitions of maturity to drive the journey management index that we're going to launch after this episode," says Andrew Keen, co-host of The Lean Startup podcast.

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