52 - Identifying True Intent | Demand Gen Live S1 x24
GTM Live
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How Do You Calculate Your Net Promoter Score (NPS)?
N p s is a metric used to measure customer satisfaction. It can be tricky because it's kind of like a vanity metrick, says Chris. Laurie k: I don't love n p s from mer success or customer satisfaction standpoint. There are ways to hack those things to get the number that you want. Ye grai way behind at 50%, so i see more coming out there.
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