2.5 Admins 224: ZipLocked
2.5 Admins
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Cloud Dependence and Customer Service Failures
This chapter explores the recent Zipcar outage that left customers stranded due to a cloud app failure, comparing it to a similar incident at Meta. The speakers critique Zipcar’s response to the situation, focusing on the lack of customer support and the unjust penalties during the outage.
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Transcript
