E221: Turning eCommerce Pain Into CX Pleasure With Proactive Order Tracking & Communication - Jessica Meher, Wonderment - THE ECOMMERCE EDGE Podcast - 26 May 2023
THE ECOMMERCE EDGE Podcast with Jason Greenwood
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How to Manage Your Quote Unquote VIP Tiers
Domestic versus international customers. International customers can't expect delays to happen more often, especially when they're saving a package from the United States. So effectively controlling the thresholds whereby customer service needs to start getting involved. And so another common use case is if a consumer buys expedited shipping, like through the checkout, let's say two day FedEx shipping. If that package is not going to arrive in two days or if it hasn't arrived after two days, usually the CS team will want to go to get an alert that the package hasn't arrived yet.
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