Oliver, we had some questions from folks on instagra altat. I wonder if there's something around em giving voice to people's experiences. One of the most biggest resistant s i find to sort of change within services is like, "Oh, well, we don't really need to do this because it's not really needed" And i think that's wrong. Because even if it's only a small number of people, they still have rights. But also, like sometimes, em, sometimes the experiences are much less rare than we kind of assume.

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