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The Edition: inside the SNP’s secret state

Best of the Spectator

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The Impact of Cashless Transactions and Computerization on Customer Service

The speakers discuss the inconvenience of not being able to use cash in certain situations and the negative impact of computerization on customer service. They highlight the importance of human interaction and personalized experiences in hospitality, referencing Rory Sutherland's 'doorman fallacy' and emphasizing the value of customer satisfaction.

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