Empathy: How to Create Trust in Healthcare

Lale: CEOs are also trained to solve problems, right? And they're usually really good at it. So for people who are used to probe or solve immediately, implementing empathy can be challenging. Lale: Take my empathy class and learn how to do this where it comes naturally. But in the meantime, at least just taking a moment not to be thinking about what you're going to say next, but only to what is that person saying to me.