How to Avoid Spam Zeros in Customer Service

I would prefer a world where I never called another living being for the rest of my life unless it was because I wanted to because it's family. Phone trees are just archaic. All customer service should just be like online based, discord based, I don't care. You chat with something, someone instantly and they're like, Oh, we should get on the call. It's not a phone call. There are companies that have Twitter DMS open so you can DM a bot through Twitter,. But then you'll DM the bot and give it some info and it'll like a person will read that and respond to you eventually - but it's in queue.