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Product development structures as systems (Changelog Interviews #507)

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TDD by the Book

The processing system in the middle is going to be very busy at all times. If that's the case when something comes in, it cues and then things start to pile up. So approaching your system at maximum capacity is exactly what causes cues to form. That's also why Google has the 20% time because the optimal utilization rate that you should have is 80%.

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