The Importance of Reorientation in Service Delivery

SPI's shift was driven by a recognition that if those, if those, whether the completion rates or what you said was going down on the courses. It makes me think about something that I picked up from friends of mine, Adam and Jordan Bournstein who have a consultancy called Penn Name. They like to talk about with their clients is whether or not something is a door or an engine. And so it's always worth evaluating when you see something shift, do you have a door or do you have an engine? What kind of problem is it?