#261 Gary Klein- Deconstructing How Experts Make Decisions
What Got You There with Sean DeLaney
How to Increase Insights and Expertise
Garry Maguire: Most organizations primarily focus on the down arrow. He says it's all about reducing mistakes, but that can't be the totality of your work. People arrive at insights when they see contradictions, he says. This is like a poster child for the contradiction path - you just saw something that should not have happened. You need to know why.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
