#261 Gary Klein- Deconstructing How Experts Make Decisions
What Got You There with Sean DeLaney
00:00
How to Increase Insights and Expertise
Garry Maguire: Most organizations primarily focus on the down arrow. He says it's all about reducing mistakes, but that can't be the totality of your work. People arrive at insights when they see contradictions, he says. This is like a poster child for the contradiction path - you just saw something that should not have happened. You need to know why.
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