The Evolution of AI in Customer Engagement

In this episode of AI Basics, Jason sits down with Jia Li from LiveX AI to explore how human-like AI agents are changing the game for businesses. Instead of clunky bots, these AI agents engage customers in real-time, helping with onboarding, support, and even stopping them from leaving before they churn. We’ll break down how they work, why they feel more natural than traditional chatbots, and how companies can train them to eliminate costly mistakes. Plus, we’ll talk about whether AI-powered support might actually be better than human agents.

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Timestamps:

(0:00) Introduction to startup and AI basics(1:00) Collaboration with Google and insights from industry experts(1:44) Introduction of Jia Li and LiveX AI's innovative customer retention(4:32) LiveX AI's AI agent demonstration and training methodologies(9:38) Personalizing user experience with LiveX AI

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Uncover more valuable insights from AI leaders in Google Cloud's 'Future of AI: Perspectives for Startups' report. Discover what 23 AI industry leaders think about the future of AI—and how it impacts your business. Read their perspectives here: https://goo.gle/futureofai

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Check out all of the Startup Basics episodes here: https://thisweekinstartups.com/basics

Check out Google Cloud: https://cloud.google.com/

Check out LiveX AI: https://www.livex.ai/

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Follow Jia Li:

LinkedIn: https://www.linkedin.com/in/lijiali/

X: https://x.com/lijiali_vision

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X: https://twitter.com/Jason

LinkedIn: https://www.linkedin.com/in/jasoncalacanis

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