The Importance of Continuous Improvement in Kaizen Events

The safety world borrows from the Kaizen events that you talk about and they have these learning teams. They know how to look at something and really understand what's going on. But that's not the fundamental way you coach accountability, the ability to recount what happened. And I think that's what you and I talked about a few years ago is we have to coach these human factors, these social skills so we can empower or help those closest to the customer.

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