The Importance of Institutional Excellence in Operations

We took three and a half years to convince DMART that we were a worthy company. They always told us that we need to be sizable out of your revenue. So, they taught me to think about market share versus market size. I was blown away that this senior guy has found an insider to why our number is not going to age because there is a truck outside. You have to spend time on ground. The institution is that from the senior most people in the organization. We are a very distributed retail organization. so spending the time and developing a really individual store level fact based and understanding which will eventually become intuition. And you are able to pattern match and see, recognize what is often

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