If you show a host list to someone and they say several of the things on that list actually are true, what should you say? Should you engage and debunk each of them? Or here's my new technique. I respond with, I'm sorry they did that to you. And then just walk away. You should show compassion and empathy for someone who's been this fooled. If you try to dig in, you just trigger them into cognitive distance; nothing good happens.

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