Navigating Change in Hospitality Business Strategy

How can a small team leverage technology to create a seamless guest experience and drive revenue growth? In this episode, Stein Beauprez, CTO of Outsite, reveals the innovative strategies that have transformed their approach to hotel management.

Key Takeaways:

• Discover how Outsite built a custom booking engine and mobile app to enhance the guest experience and maintain brand consistency throughout the customer journey.
• Learn about the importance of integrating AI tools, like ChatGPT, to streamline communication and improve operational efficiency within the reservations team.
• Understand the unique business model of Outsite, which focuses on creating community-driven spaces for remote workers, and how technology plays a crucial role in this vision.