Crucial Conversations by Kerry Patterson | Audiobook Summary
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How to Convert Dialogue Into Action and Results
To minimize unnecessary disagreements, remember the ABC of Effective Dialogues. The authors share four decision-making methods you can choose from – command, consultation, voting, and consensus. Command works well when decisions are necessitated by external factors like customer or industry demands. Consultation involves soliciting inputs or options from others before making a decision. Voting is great for choosing between several good options. And finally, consensus should only be used for complex issues to secure all stakeholder support.
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