3min chapter

How I Built This with Guy Raz cover image

HIBT Lab! The Confess Project: Lorenzo Lewis

How I Built This with Guy Raz

CHAPTER

How Do You Train Barbers to Be Empathetic?

The Confess project aims to train barbers in things like active listening and asking open ended questions. It's really a pure intervention that barbers have between the third or 45 minutes of cutting someone's hair. The four-point model is tied into being empathetic validation, which is validating ones, feelings, emotions,. And then one is stigma reduction. Like how do we dissolve stigma? How do we know to say, Hey, the therapy is not taboo and how to have conversation around it?"

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