The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Dialling it up: The evolution of phone support

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Switch - The Latest Innovation in Phone Support

switch is a new product from intercom. It allows customers to easily switch from phone support to messaging mid-coll coll. The anser hari, why do you think it works so well as on hold music? I think it's because it's kind of repetitive. And people just realize this isn't canned music. This isn't something that's just fake.

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