The Way You Do One Thing Is the Way YOU Do Everything

My favorite line in your memoir, I've already been sharing with all my students, my undergrads, my grads, they've already memorizing it. The way you do one thing is the way you do everything. Too many people decide to turn off and on caring. If you care about people or details or excellence or hospitality, whatever it is, you can't just care some of the time because you can never turn it fully on after it's been turned off.