The Three Challenges of the Inverted Pyramid

How you communicate with those associates, eventually to your customers, really determines how successful you're going to be in the business. So when you're on the bottom, the weight of of the organization sits on the leader as opposed to being able to somehow leverage gravity. And just as you said, andy, i i do think it's a myth for leaders to think that they set a statement and then it kind of cascades down thog the organization. It doesn't work that way.