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The Danger of Claim Data
Be very skeptical about survey results focus groups directly asking people and certainly be Skept about taking those claims at face value. The thing to learn from psychology is this methodology of not listening to claims but setting up these testing control experiments It's a naturalistic Experiment you know in the wine art for example if you're a wine brand Keep everything the same except for one variable the music then any difference in Sales or whatever behavior you want would trip you back to that Change variable That's a far better way to unearth thing genuine motivations Daniel Kahneman talks about this a lot that we don't we don't know our own biases Right.