How to Let Go People at Trivium

Trivium has a client standard and the client standard is almost like a law of how you treat clients if a client sends a message you have to have the last word. If pod leader finds that you're not following the client standard they're gonna dock it in your scorecard. There's mainly two types of churn that I see: we took on the wrong client or we go back to the sales team. The thing that allows me to sleep well at night is yes maybe I shouldn't have taken you because of XYZ but I will help you more than any other agency out there so that's why I can sleepYou know well at night.