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The Whistleblower's Story
The book opens with this whistleblower that you name Jacob, who becomes kind of a harbinger of what's to unfold in terms of the scale of the problem and the degree of difficulty in tackling it. He was really worried because he saw that the hate and the lies and the misinformation seemed to be getting worse and worse all the time. And he also had this giant stack of documents that were Facebook's internal rule books for how to govern the platform. They're really just trying to tamp down PR crises in a lot of cases,. Some of the documents say explicitly is the goal. But the attention and care given to them was at an alarmingly low level.