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CDO Matters Ep. 14 | MVP Data Strategy for CDOs

CDO Matters Podcast

CHAPTER

How to Manage Customer Data Better to Deliver on an Outstanding Customer Experience

The data is never fixed fully. You can keep trying to kind of pound that round peg into the square hole, but it's not going to happen in the short term. So a way to work around that is to focus more on analytical insights. That could show where customers are traversing your lines of business or how you've got the same customer record five or six times in your support system.

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