Service Management Leadership - It's The Small Things That Determine ITSM Success
Service Management Leadership Podcast
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The Significance of Correct Closure Codes in ITSM Processes
This chapter emphasizes the importance of using accurate closure codes for ITSM processes like changes, incidents, and requests to enhance process efficiency and program maturity. The speaker underscores the role of precise closure coding in maintaining reliable metrics and preventing negative impacts on other IT processes.
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