Research shows that lean methods of communication can actually improve conflict. The questions we ask shape the answers others provide in inter group interactions. You can powerfully sway the narratives of intrgroup conflicts using slight variations to the questions you ask them about the conflict whol.
“Communication, conflict, and cooperation are intertwined in a multitude of ways,” says Nir Halevy, associate professor of organizational behavior at Stanford Graduate School of Business. In this episode of Think Fast, Talk Smart, Halevy sits down with host and lecturer Matt Abrahams, to discuss how we can often solve conflicts and disagreements by employing the correct strategy in our communication.
“How you articulate a particular grievance, your choice of words, the nonverbal aspects of your claim, such as the tone of your voice, can definitely influence reactions to your claim,” Halevy says.
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