From Garage to 9-Figure Brand: How MacCoy Merkley Scaled PLG with Community & Retention | Let's Laugh About It
Let’s Laugh About It
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Repair, Don’t Replace: The Power of Customer Connections
This chapter explores a customer-centric repair program that emphasizes sustainability and emotional ties to leather goods. Through engaging anecdotes, it highlights the brand's commitment to quality service and the profound loyalty it inspires among customers.
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