11min chapter

HBR On Leadership cover image

How to Solve Your Company’s Toughest Problems

HBR On Leadership

CHAPTER

Effective Communication and Inclusive Problem-Solving

The chapter delves into a company's realization that a perceived gender problem stemmed from poor communication, not inherent biases. By addressing communication issues and fostering trust through authenticity, logic, and empathy, the organization successfully attracted more women and improved overall communication. It emphasizes the importance of including diverse perspectives and championing new voices in problem-solving, celebrating uniqueness, storytelling, and providing a clear change mandate for successful implementation.

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