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AI and Jobs: What Do We Really Know?

The New Bazaar

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Navigating AI's Impact on Customer Support and Labor

This chapter examines a study on generative AI's effects on customer support agents, highlighting increased productivity, particularly for less experienced workers and the reduction of inequality. The discussion evolves to the challenges of regulating AI, stressing the need for cautious optimism and the unpredictable nature of technology's influence on labor markets and society.

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